Individual sessions are confirmed after full payment. Team sessions require the deposit or full amount shown at checkout.個人服務在全數付款後確認;團隊拍攝按訂單所示訂金或全數付款後鎖期。
SERVICE TERMS拍攝服務條款
Clear before the camera turns on.開拍之前,先把安排說清楚。
These terms explain how confirmed sessions, payment review and studio-managed schedule changes are handled.本條款說明已確認拍攝、付款核實及由影樓人手處理改期的安排。
To request a change, contact the studio by WhatsApp at least 24 hours before the session. Customers cannot change a booking online. A change is valid only after the studio confirms an available new slot and emails a revised confirmation letter.如需改期,請最遲於拍攝前 24 小時以 WhatsApp 聯絡影樓。客人不可自行網上改期;影樓確認新時段並以電郵發出更新確認信後,改期方為有效。
The revised confirmation letter replaces every earlier confirmation for the same booking reference. An unapproved change, late cancellation or failure to attend means the original session is forfeited; no automatic transfer, credit or replacement time is provided.同一預約編號以更新確認信取代所有舊確認信。未獲影樓確認而更改安排、臨時取消或未能到場,原有時段即告失效;不設自動轉移、保留款項或補時。
Late arrival shortens the available session. More than 15 minutes may require rescheduling depending on the following booking.遲到會縮短可用拍攝時間;超過 15 分鐘會視乎下一節預約決定是否需要改期。
Technical errors caused by UNGEN will be corrected or re-shot without an extra session fee. Subjective dislike after approving selection and retouching direction is not, by itself, grounds for a full refund.由 UNGEN 引致的技術錯誤會免費修正或安排補拍;客人確認選相及修圖方向後,純粹主觀上不喜歡外貌不構成全額退款理由。
Delivered files are provisionally retained for 30 days. RAW files, unselected photographs and an unretouched full set are not included.相片在交付後暫定保存 30 日;服務不包括 RAW、未選相片或未修全輯。