Clear before the camera turns on.開拍之前，先把安排說清楚。

Individual sessions are confirmed after full payment. Team sessions require the deposit or full amount shown at checkout.個人服務在全數付款後確認；團隊拍攝按訂單所示訂金或全數付款後鎖期。

To request a change, contact the studio by WhatsApp at least 24 hours before the session. Customers cannot change a booking online. A change is valid only after the studio confirms an available new slot and emails a revised confirmation letter.如需改期，請最遲於拍攝前 24 小時以 WhatsApp 聯絡影樓。客人不可自行網上改期；影樓確認新時段並以電郵發出更新確認信後，改期方為有效。

The revised confirmation letter replaces every earlier confirmation for the same booking reference. An unapproved change, late cancellation or failure to attend means the original session is forfeited; no automatic transfer, credit or replacement time is provided.同一預約編號以更新確認信取代所有舊確認信。未獲影樓確認而更改安排、臨時取消或未能到場，原有時段即告失效；不設自動轉移、保留款項或補時。

Late arrival shortens the available session. More than 15 minutes may require rescheduling depending on the following booking.遲到會縮短可用拍攝時間；超過 15 分鐘會視乎下一節預約決定是否需要改期。

Technical errors caused by UNGEN will be corrected or re-shot without an extra session fee. Subjective dislike after approving selection and retouching direction is not, by itself, grounds for a full refund.由 UNGEN 引致的技術錯誤會免費修正或安排補拍；客人確認選相及修圖方向後，純粹主觀上不喜歡外貌不構成全額退款理由。

Delivered files are provisionally retained for 30 days. RAW files, unselected photographs and an unretouched full set are not included.相片在交付後暫定保存 30 日；服務不包括 RAW、未選相片或未修全輯。